Refund Assurance Policy

Effective Date: 14 July, 2026

Your satisfaction and exam success are important to us. Every subscription is covered by our money-back guarantee, allowing you to study with confidence. If you do not pass your official exam, you may be eligible for a refund of your most recent PRO subscription payment.

To qualify for a refund, all of the following requirements must be met:

• The refund claim must be submitted by the same person who purchased the subscription. Transferred subscriptions and shared accounts are not eligible.
• Before taking the official exam, you must complete the entire course and achieve a passing probability of at least 80% as shown in the website.
• You must submit official proof of a failed exam result within 7 days of receiving the result.
• The official exam must be taken within 30 days after the end date of your most recent PRO subscription.
• The refund will be limited to the amount paid for your most recent PRO subscription. If the subscription was purchased at a discounted price, the refund will be based on the discounted amount actually paid.

To submit a refund claim, please email support@easy-prep.org and include:

• A screenshot showing that you completed the full course.
• A copy of your official exam score report confirming that you did not pass.
• Proof of payment for your most recent PRO subscription.

Once we have reviewed your request and confirmed that all eligibility requirements have been met, we will process your refund as soon as possible.

Easy Prep reserves the right to modify, revise, or update this Refund Assurance Policy at any time. Any changes will become effective when the updated policy is published on the website.